We purchased the Simmons ComforPedic Loft Air Cool Brilliant Dreams LX P queen Mattress and box spring at a considerable cost two years ago. The mattress was fine for the first year and a half. It now has body impressions on each side of the middle. The middle, the edges, the top and the bottom are higher than the body impressions slightly more than ½ inches.
Simmons has denied our warranty claim on the grounds that this is not a defect, that the mattress is conforming to our body and that since it is less than ¾ of inch compression, we are not eligible for a replacement.
My wife and I cannot sleep on this mattress any longer. The foam does not spring back like it did when new. The morning back pain is terrible.
Any thoughts or ideas?
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