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Simmons Beautyrest Warranty Issue, sagging mattress.

Sachia writes:

Hey,

I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho.

Well Simmons has agreed to allow me to pick one of their mattresses and they will give it to me at their cost to manufacture. Do you know how much that cost might be typically?

Would you have any recommendations on any Beautyrest Simmons products on their new line?

I'm a male 30 years old and 190lbs. I don't like too firm or too soft.

Much appreciate and I am going to try and purchase a mattress from you in the future for my parents.

Sachia


Hi Sachia,

Read the terms of the manufacturer's warranty. 

Your mattress came with a 10 year non pro-rated warranty.

If you are entitled to an exchange under the terms of the warranty, you are entitled to a mattress at no charge…(Delivery fee, only, applies)

In choosing which model, I would suggest a World Class model in Luxury Firm. (Model names vary from store to store)

 

Many stores try to turn a routine service call into a new sale. Don't fall for that scam

 

Thanks, Pete

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