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Mattress Warranty Claim & Inspection.

Ryan writes:

I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy a lot and I have a soft one I liked when I first got it. I need a bed and leaning towards very firm that won’t cost me an arm, leg and back…Queen size.  Recommendations? also the store I got mine from is sending a tech out to look at the bed. Any suggestions on how to handle him? haha

Thanks, Ryan

Hi Ryan,
First things first. You have to get through an inspection.
The criteria for an exchange is a sustained impression of 1.5″.
Lay a straight edge across the high points and measure down to the lowest point, but not into the stitching.
If you do not have the needed depth, place a bowling ball there on the morning of the inspection and be sure to remove it before the inspector sees it.
Once you have authorization to exchange, I can help you select a mattress from what that store has to offer.
If that fails, and you’re buying new, your options won’t be as limited.

Thanks, Pete

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