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Stearns and Foster Mattress Warranty Information.

Ellen writes:
Hi Pete,
In 2011, I had emailed you for advice on a new mattress. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for. 
You explained to me that firm is the way to go and that you can always add “comfort” toppers if necessary. 
You suggested a couple mattresses that seemed to meet our needs and price point – not cheap, not insanely expensive either. 
As every store calls the same mattress something different, you gave me the names at Sears so I could try them here in SC. 
We ended up settling on a firm Stearns and Foster mattress. 
My husband had a friend who worked at Mattress Firm and he said he could get us a better price for the same mattress. 
We got it in July 2011 and we still love it! I can’t thank you enough for the guidance!
 
Herein lies the problem. Out of nowhere, one side/edge of the mattress collapsed. It looks as if an insanely large person sat on the edge just crushing it. 
I contacted Mattress Firm for warranty and in just a couple weeks I received a letter stating they’d honor the warranty. 
The problem is that they’re just offering a store credit for the money I paid for the mattress. And they no longer have that particular model on their site. 
My question for you is if you know what the current equivalent of this mattress is? The only firm S&F at MF online is way more expensive than what we originally paid. 
It may be firm but it seems like a thicker mattress/more upscale. I wouldn’t say it’s an equivalent. 
We still love this mattress though the one edge looks awful. It’s not really a replacement but a store credit so I fear I’m screwed because it doesn’t seem they offer an equivalent. 
If they don’t, I’m faced with just keeping the mattress as is, buying a new mattress at MF with our credit, or buying one elsewhere out of pocket. 
I’d like to replace it, but I don’t know what to ask for or look for that would be the same today. 
Can you help? Do you know what today’s equivalent is?
Thank you! Ellen
Hi Ellen,
Having a friend at that store, or not, you would have been better dealing with another store…one that doesn’t make a new sale out of a warranty claim.
Most people never bother to read the warranty card that comes with the mattress. And, I see, you didn’t either.
Had you done so, you would not be letting your retailer bamboozle you as your retailer is attempting to do.
The warranty on your mattress is provided by the manufacturer, not the retailer.
The warranty states that the manufacturer will replace your mattress with a model of equal or higher value at no cost to you…with the exception of the delivery charge.
Your retailer is giving you full credit, from years ago, to apply to a new mattress.
The new mattress price will be their inflated tagged price….not the discounted price you got 6 years ago….and, the prices have gone up since then.
Servicing a warranty claim is not designed to be profitable…as your retailer is attempting to make it.
The news gets worse from here.
Since you bought your mattress, Tempurpedic bought, both, Sealy and Stearns & Foster…and loaded everything with memory foam.
There is no equivalent, today,  to the mattress you have.
S&F used to be “The Cadillac of the Indusrty”…had been that for decades. Today, they are nothing more than expensive junk…with all that memory foam.
We used to be a Sealy/S&F dealer, but gave up those lines when they went bad.
If you can live with the edge as it is, you’re better off keeping it.
Here is a link to the warranty information, with which you need to familiarize yourself.
http://www.stearnsandfoster.com/customer-service/warranty

www.stearnsandfoster.com
Mattress Warranty. We strive for perfection in every facet of your sleep-filled nights. That said, on the off chance your mattress isn’t to your requirements, we ask …

Delivery is Free and there’s NO SALES TAX

 
Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
Danican Waterproof Mattress Protectors Sleep Cool and Won’t Shrink washed in hot water…fits up to 18″
 
Thanks, Pete

Phone: 1-856-874-6894
Email: themattressexpert@live.com

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2 Comments
  1. Thank you for your excellent explanations. My husband and I are relatively slim, at 152 and 102 pounds. He does have some back problems sometimes, not too severe. From the time we bought our mattress some years ago, we have hated it. It is a Tempurpedic! I am a stomach sleeper, so it does not work. I was thinking about a Ritz Carlton mattress until I saw what you said about Stearns and ?Foster. We need a California King, I think. I need to check measurements. We have a bed board under our mattress, so don’t need the box spring. We are in our early seventies, healthy and fit. What do you suggest?
    Pat in Maryland.

  2. Hi Patricia,
    As you’ve learned, Stearns & Foster is now owned by Tempurpedic. And all their horrible memory foam is in every S&F mattress.
    It’s a good thing you saw to avoid them. You wouldn’t like it anymore than the Tempurpedic mattress you have now.

    Let me suggest that, which my wife and I have.
    It uses a pocketed coil, as does the S&F. But, instead of memory foam, it’s upholstered with natural Talalay Latex.
    We’re talking about the difference between the worst upholstery material, compared to the best.
    Latex is and has been thee best upholstery material for the last 100 years.
    These mattresses are the Natura of Canada Greenspring line…with the Plush Eurotop model being the most comfortable of their 5 models.
    It provides contour support than maintains the natural alignment of the spine…and nothing is as comfortable or as long lasting as latex.
    It’ll be the last mattress you’ll need to buy.
    Shown here…with that model at the top of the page:
    https://themattressexpert.com/natura-greenspring-pocketed-coil-mattresses/
    Natura Greenspring Pocketed Coil Mattresses | The Mattress …
    themattressexpert.com
    Greenspring Liberty Plush Euro Top. Experience deeper, more restorative sleep with the Liberty Plush Euro Mattress. Lush helpings of natural ingredients come together …

    Delivery is Free and there’s NO SALES TAX

    Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
    Danican Waterproof Mattress Protectors Sleep Cool and Won’t Shrink washed in hot water…fits up to 18″
    http://themattressexpert.com/mattress-protectors/
    Thanks, Pete

    Phone: 1-856-874-6894 
    Email: themattressexpert@live.com
    Website: http://themattressexpert.com/
    Factory Direct to You….
    All Items Made Factory Fresh to Fill Your Order
    Free Delivery Nationwide….NO SALES TAX.

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