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Simmons Beautyrest mattress damaged during a move.

Anthony writes:
Hello Peter,
We purchased a Simmons Beautyrest mattress, with a latex topper from you guys, back in March of 2011. 
It was a great choice for us, and we couldn’t have been happier. Thank you.
We recently moved & the mattress seems to have become warped on one side & ruined.
I am not sure if it is a defect in the mattress or if the movers did something to it.
A few questions:
– From the attached pictures, do you think this mattress can be fixed?
– If no, would I be able to get a warranty replacement from Simmons for it?
– If no, what mattress can I order from you guys, now, (https://themattressexpert.com/) that is the 2017 version of the Beautyrest we bought?
themattressexpert.com
Natural Talalay and Dunlop Latex Pillows provide comfort that lasts for years. Choose from the best brand names. Pure Bliss or EverEden or Natura or Palmpring.
Thank you, Anthony 
Hi Anthony,
What I’m seeing in the photos, you sent, is something that happens when being handled.
It’s something that doesn’t occur from normal use.
The factory will know that too, and so you will not prevail in a warranty claim.
I would, however, initiate a claim against your moving company.
You have your receipt to submit and the photos.
The padding has shifted some, from being stored on it’s side. The foam can be manipulated by hand, to get it back where it’s supposed to be.
I would work on that before giving it up as ruined. Initiate the damage claim first.
Here is a link to a similar mattress for replacement. You will need this info for the current replacement value.
Today’s replacement model is The Simmons Beautyrest Platinum Sandy Springs in Luxury Firm.
Shown here:
Simmons Beautyrest Platinum Sandy Springs
themattressexpert.com
Beautyrest Recharge World Class Mattress is known for providing both comfort and support. Contact The Mattress Expert to order yours today! 856-874-6894

You will have to submit a replacement model to the moving company. Use this link instead of showing your actual receipt from 2011.

Thanks, Pete
******************************************************************
Hi Pete,
Thx so much for the advice. The large lump felt like coils to me, so  that is why I thought it was ruined. 
I cut the side open last night, & I just moved the coils back to their original spot & now we will sew it back; it is good as new now. 
I didn’t realize the coils in these new mattresses are individually pocketed. I was picturing an old mattress with coils all tied together.
I will continue to pass along your website to friends & family that are looking for a new mattress.
Again, thank you, Anthony
That’s Swell!
Happy to help, Anthony.
And, thank you for your continued support.
Btw, is was Simmons who introduced the individually pocketed coil mattress…back in the 1920s.
Delivery is Free and there’s NO SALES TAX
 
Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
Danican Waterproof Mattress Protectors Sleep Cool and Won’t Shrink washed in hot water…fits up to 18″
 
Thanks, Pete

Phone: 1-856-874-6894
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You….

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide….NO SALES TAX.

, with a latex topper from you guys, back in March of 2011. 

It was a great choice for us, and we couldn’t have been happier. Thank you.
We recently moved & the mattress seems to have become warped on one side & ruined.
I am not sure if it is a defect in the mattress or if the movers did something to it.
A few questions:
– From the attached pictures, do you think this mattress can be fixed?
– If no, would I be able to get a warranty replacement from Simmons for it?
– If no, what mattress can I order from you guys, now, (https://themattressexpert.com/) that is the 2017 version of the Beautyrest we bought?
themattressexpert.com
Natural Talalay and Dunlop Latex Pillows provide comfort that lasts for years. Choose from the best brand names. Pure Bliss or EverEden or Natura or Palmpring.
Thank you, Anthony 
Hi Anthony,
What I’m seeing in the photos, you sent, is something that happens when being handled.
It’s something that doesn’t occur from normal use.
The factory will know that too, and so you will not prevail in a warranty claim.
I would, however, initiate a claim against your moving company.
You have your receipt to submit and the photos.
The padding has shifted some, from being stored on it’s side. The foam can be manipulated by hand, to get it back where it’s supposed to be.
I would work on that before giving it up as ruined. Initiate the damage claim first.
Here is a link to a similar mattress for replacement. You will need this info for the current replacement value.
Today’s replacement model is The Simmons Beautyrest Platinum Sandy Springs in Luxury Firm.
Shown here:
https://themattressexpert.com/our-brands/simmons/beautyrest-recharge-world-class/

themattressexpert.com
Beautyrest Recharge World Class Mattress is known for providing both comfort and support. Contact The Mattress Expert to order yours today! 856-874-6894

You will have to submit a replacement model to the moving company. Use this link instead of showing your actual receipt from 2011.

Thanks, Pete
******************************************************************
Hi Pete,
Thx so much for the advice. The large lump felt like coils to me, so  that is why I thought it was ruined. 
I cut the side open last night, & I just moved the coils back to their original spot & now we will sew it back; it is good as new now. 
I didn’t realize the coils in these new mattresses are individually pocketed. I was picturing an old mattress with coils all tied together.
I will continue to pass along your website to friends & family that are looking for a new mattress.
Again, thank you, Anthony
That’s Swell!
Happy to help, Anthony.
And, thank you for your continued support.
Btw, is was Simmons who introduced the individually pocketed coil mattress…back in the 1920s.
Delivery is Free and there’s NO SALES TAX
 
Protect your mattress from perspiration and other stains that will void the warranty of your new mattress.
Danican Waterproof Mattress Protectors Sleep Cool and Won’t Shrink washed in hot water…fits up to 18″
 
Thanks, Pete

Phone: 1-856-874-6894
Email: themattressexpert@live.com

Website: http://themattressexpert.com/

Factory Direct to You….

All Items Made Factory Fresh to Fill Your Order

Free Delivery Nationwide….NO SALES TAX.

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