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Mattress Warranty Problem.

Fergie writes:warranty
Cheers, Pete.
I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house.
The manufacture will not deal with problem or respond to correspondence.
What can I do about this warranty claim?
Thanks, Fergie
Hi Fergie,
Here, in the US, it’s for the retailer to deal with service issues. Your first phone call would be to the store where you bought it.
The manufacturer will handle service if the retailer has gone out of business….or if you have moved to an area that your retailer does not service.
If regular channels fail, we have the Better Business Bureau and media stations with consumer advocates.
And finally, if all else fails, securing the services of a lawyer.

 

Thanks, Pete

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