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Stearns and Foster Mattress Has Body Impressions and Causing Back Pain.

Frank writes:
Good Afternoon Sir,

In 2012, based upon recommendations from your website, (which was excellent), we purchased a Stearns and Foster mattress and 2″ latex topper. 
My wife is approx 160 lbs and likes an ultra soft mattress. I am 6 foot 6 and 255 lbs and need ultra firm for my back.  
In any case, we cut the topper in half and I slept on the mattress. and she loved the topper. 
Flash forward to now, about 7 yrs later, the bed is causing me back pain due to indentations. 
We have rotated the mattress regularly, but it still has significant impressions. 
Unfortunately, I do not have the receipt. 
I am now just looking to buy a mattress that feels like this one, but last longer. 
I know the topper mitigates body impressions significantly, but my back issues do not work with the topper, and thus the impressions. 
Any advice? Any chance I can get the manufacturer to back their warranty without the receipt or warranty card?
Thanks, Frank
Hi Frank,
You will need your receipt to proceed in a warranty claim.

You might try calling the store where you bought it. They may be able to email you a copy of your receipt.

They would be the ones to initiate a warranty claim for you.
S&F was purchased by Tempurpedic a year after you bought yours.
We had been a S&F retailer for many years, but stopped selling them once Tempurpedic bought them.
They have loaded everything they make with memory foam.
What had been considered “The Cadillac of the Industry” for many decades, is now nothing more than expensive junk.
So, even if you were to prevail in a warranty claim, what you’d get will be worse than what you have…not better or longer lasting.
If you’re looking for a new mattress, I recommend that which we sleep on at home.
The Natura of Canada Greenspring is a much better mattress…providing excellent support, comfort and longevity.
Ours is now 4 years old and still in like new condition…despite each of us in the 225 Lb range.
I have lots of disc related back problems. And yet, I sleep and wake without pain.
Due to the components of these mattresses being of such high quality, all 4 models are firmer than they sound.
I suggest going with their Plush model…which feels more like a Medium Firm.
Your wife can continue to use the latex topper you have, to soften the surface feel.
Here is a link to that line of mattresses:

 

This mattress comes with White Glove Delivery, which includes set-up and removal of your old mattress.
Delivery is free and there’s no sales tax.
IMPORTANT INFORMATION:
Protect and maximize your mattress investment. Use a waterproof mattress protector.
Thanks, Pete

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