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Simmons Beautyrest Mattress Warranty Service Information.

Ken writes:

Hi Pete,
I have a Simmons Beautyrest, Pacific Series mattress, that I bought from Sleep Train, in 2013.
It already has body impressions, and the edge is sagging and slanted.
I’ve been in contact with the company that bought Sleep Train.
They’re happy to sell me something, but I feel that I shouldn’t have to do that, so soon.
This mattress came with a 10 year, non-prorated warranty.
I’m a single man, weighing only 160 Lbs.
Who can I turn to for service?
Thanks, Ken 
Hi Ken,

Most people don’t bother to read the warranty card, provided by the factory.
It would have been attached to the side of the mattress, when delivered.
Your retailer knows this, so they easily get away with making up their own rules, which is designed to turn a profitless Service Call into a profitable New Sale.
One of their most common ploys, is where they’ll give you some degree of credit toward the purchase of a new mattress.
It would interest you to know the terms of the factory warranty.
Shown here:
Here is the link, where you can file a warranty claim with Simmons, directly.
Most of today’s mattresses, Simmons’ and your retailer’s choices, all have memory foam upholstery.
So unfortunately, you’re kinda stuck.
Most memory foam is made of 61 different chemicals…and off gasses the several toxic chemicals…like formaldehyde and benzene, just to name 2 of them.
Simmons uses plant based memory foam, which doesn’t off gas.
So, stick with that brand.
Should you prevail in a warranty exchange, opt for a medium firm or luxury firm model.
The steel, from which their coils are made, is not tempered.
So, it then becomes important to use the heavier gauge wire used in the firmer models.
The coils in their plush models are made of much thinner gauge steel…too thin for durability.
Add to that, a Talalay Latex Topper.
The latex topper will absorb all of your body weight.
Create the comfortable feeling of floating.
What’s more, your mattress will remain like new for many years.
2” of Plush Natural Talalay Latex is all you need to soften the surface, and insulate you from the memory foam in the mattress.
I recommend the 3”, as it is considerably more comfortable.
We feature the Pure Bliss brand. Thee “name brand” in the latex end of this industry.
Here is a link to their latex toppers:
If you’d like to buy one, you can do so, online.
Ups delivery is free and there’s no sales tax.
Keeping your mattress clean and dry will increase longevity.
Use our Organic Cotton Waterproof Mattress Protector. 
Thanks, Pete

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