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Archive for the Warranty Issues Category

Simmons Beautyrest Annapolis Place Pillowtop Mattress Warranty Problem.

Ginny writes: Hi Pete, We bought a Simmons Beautyrest World Class Annapolis Place Pillowtop King size set on 3/12/13. We sleep in two sunken valleys with a big hump in between & wake with back aches & leg aches everyday. Will Simmons warranty work on this mattress? What kind […]

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A Stain on My Serta i-Comfort Mattress Voided the Warranty.

Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]

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Mattress Warranty Exchange Problems.

Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress.  But, I cannot find a replacement at the store.  I have a large mattress credit at a furniture store that does not have the mattress I want.  Any suggestions?  AnitaHi Anita, First, contact the mattress manufacturer and explain this […]

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Sealy Posturepedic plush pillowtop mattress warranty exchange.

Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much.   We recently did a warranty exchange and were given a prorated amount to put towards a new bed.   On the salesman’s recommendation […]

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Sagging Simmons Beauty Sleep Bartlett Pillowtop.

Joe writes: Hello & Happy New Year! We need an opinion from The Mattress Expert…we bought the Simmons Beauty Sleep Bartlett pillow-top mattress in August 2013. I weight 165, my wide 135, so it seems it is sagging a bit more than it should.  Based on the photo, can […]

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Mattress Warranty Claim & Inspection.

Ryan writes: I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy […]

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S&F Ingrid Pillowtop Clearance Mattress.

Jim writes: Hi Pete, I have purchased and Ingrid Firm Pillowtop from a local dealer.  He delivered A Shayla which i did not like. I asked him to take it back, which he did. After doing research i found a website that gave great specs and also […]

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Mattress Warranty with an Old Boxspring.

Steve writes: If I've already got a high-quality box (albeit 10 years old), why buy anything but a replacement mattress?  What is the lifespan for a decent box?  Does it affect the warranty of the new mattress?  Thanks, Steve     Hi Steve, While not as noticeable as a […]

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Simmons Beautyrest Warranty Issue, sagging mattress.

Sachia writes: Hey, I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho. Well Simmons has agreed to allow me to pick one of their mattresses and […]

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High Quality Mattress you can flip. Therapedic Cameo Plush Two-sided

Frank writes: Hi Pete, I wrote you yesterday about my Spring Air mattress. Thank you for your quick and thorough response. You advised me to register a complaint with my retailer. Unfortunately, my mattress does have a perspiration stain from me sleeping on it without any covers. […]

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Spring Air Mattress gone bad. Back, Shoulder & Hip Pain.

Frank Writes: I recently found your site, and am very appreciative of the advice you  give concerning mattress selection.  I recently purchased a Spring Air  mattress, less than 18 months ago. About a month and a half ago, I heard  a couple of the springs inside "pop", […]

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Kingsdown Warranty Claim Denied.

  Albert writes:  I’m responding because of a blog that asked about a denied claim on 1.25  inch indentation. What is the best thing to do when a claim is denied? My indentation is 1.5″ on one side. A picture was taken as proof! They  are claiming […]

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