fbpx
Committed to getting you into a mattress that suits your needs!
Call Us: 1-856-874-6894

Archive for the Warranty Issues Category

Coils popping in my Spring Air Mattress.

Frank writes: Hi Pete, I recently found your site, and am very appreciative of the advice you give concerning mattress selection. I recently purchased a Spring Air mattress, less than 18 months ago. About a month and a half ago, I heard a couple of the coils […]

Read more

I had to pay an additional $1,900 for a warranty upgrade to my mattress.

Shelley writes: Hi Pete I had to pay an additional $1,900 for a warranty upgrade to my mattress.  I tried two on the 100 day return policy.  One was 18 inches high, and the other was as hard as a board. I was so frustrated I took […]

Read more

We’re having trouble with our retailer over a defective Serta Mattress.

Al writes: Hi Peter, We’re having trouble with our retailer over a defective Serta Mattress. We bought a new mattress that we believe it is defective, but it’s proving difficult to convince the retailer.  We purchased a king size plush pillow top mattress by Serta Perfect Sleeper…only […]

Read more

I’m livid about my mattress warranty claim being denied.

Ron writes: Hi Pete, I’m livid about my mattress warranty claim being denied. We bought a very expensive mattress in January of this year. In just a few of months, we noticed body impressions forming on the mattress. By the time Summer rolled around, the back pain […]

Read more

I need an expert to come and check a mattress that has failed.

Rebecca writes: Hi Pete, I need an expert to come and check a mattress that has failed.  I don’t want to fall off of it.  This mattress is under warranty and the company wants pictures.  I’m not able to do that. I DIDN’T BUY THE MATTRESS FROM […]

Read more

STAY AWAY from Stearns and Foster Mattresses!

George writes: Hi Pete, I have a review on the Stearns and Foster Luxury Firm mattress for your readers. After getting this mattress I went online and found your blog. Now, I know why.   I paid over $4,000 for this mattress and it’s just AWFUL. It […]

Read more

Simmons Beautyrest Mattress Warranty Service Information.

Ken writes: Hi Pete, I have a Simmons Beautyrest, Pacific Series mattress, that I bought from Sleep Train, in 2013. It already has body impressions, and the edge is sagging and slanted. I’ve been in contact with the company that bought Sleep Train. They’re happy to sell […]

Read more

Simmons Beautyrest Replacement Mattress Under Warranty.

Holly writes: Hi Pete, I love your site. It is really helpful.  We have a Rose Cloud Stearns and Foster that was made around 2000. We love it. It’s the best mattress we’ve ever had.  However, it’s a queen and my husband is 6’3″ so it was […]

Read more

Mattress Warranty Void Due to Stain.

Robert writes: Hi Pete, Can you recommend a way to clean stains from a mattress. I have a Simmons Hybrid memory foam top mattress with some yellowish sweat stains. I’m trying to return this mattress because of the deep body impression that has formed. They are fighting me on the […]

Read more

Mattress Warranty Claim and Inspection.

Ryan writes: Hi Pete, I have gone through 3 mattresses, that dip in the middle, in the last year.  I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft.  My gf has a really firm one that I […]

Read more

Questions about Simmons Beautyrest Mattress Warranty and a Futon Mattress.

Annette writes: Wow, Pete! I am I happy to have found you!  I think you are just the right entity to help me….   I have a Simmons Beautyrest mattress that just had a spring pop through, ( at the edge of the mattress).   The tag is still attached […]

Read more

Body Impressions with a Serta Pillowtop Mattress in Less Than a Year.

Jimmy writes: Hi Pete, I bought a Serta pillowtop mattress from Ashley Furniture, two years ago. I bought a floor model on sale.  In less than a year it started developing body impressions on each sides.  I am a big guy, but my wife is petite, and both […]

Read more

Mattress Firm Has Declared Bankruptcy.

Jules writes: Hi Pete, I just bought a mattress from Mattress Firm. Now, I see that they’ve declared bankruptcy. What’s going on? Will my warranty still be in effect? Thanks, Jules Hi Jules, It was only a matter of time. They expanded way to quickly…buying up smaller […]

Read more

Mattress Warranty Problem.

Fergie writes: Cheers, Pete. I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house. The manufacture will not deal with problem or respond to correspondence. What can I do about this warranty claim? Thanks, Fergie Hi […]

Read more

Simmons Beautyrest Mattress Warranty Claim Information.

David writes: Hi Pete, I have a Simmons Beautyrest mattress that is several years old. I need to initiate a warranty claim, but the store where I bought it, is no longer in business. Can you help me get this started? Thanks, David Hi David, Here is […]

Read more

Stearns and Foster Mattress Warranty is Void without the original receipt.

Jenlu writes: Good morning Pete, In searching the Internet for information on my mattress, I came across an email with your information.  I bought a Stearns and Foster mattress from a store in Charleston South Carolina that is no longer in business.  It was manufactured in January, […]

Read more

Mattress Warranty Issue, Buying a Floor Sample.

Andy writes: Hello Pete, I am currently shopping for a new bed set and the sales person offered to lessen the price by selling me a floor model box spring. How safe and practical is this?  How likely will the boxspring live compared to the new mattress?  Any […]

Read more

Stearns and Foster Warranty Exchange Equivalent Mattress.

Hi Peter, Sorry to bombard you with questions, but you really do seem to be the “EXPERT!”   I don’t feel like I’m being misled or lied to when I get information from you.   Initially our retailer tried very hard turn our warranty claim into a second […]

Read more

How Do I deal with a Toxic Sealy Posturepedic Mattress?

Jess writes: Hi Pete, I recently purchased a Sealy Posturepedic mattress from Macy’s.  When it arrived, the delivery team removed the plastic and there was a potent nauseating synthetic smell.  The smell was so strong that we had to open our windows for a few days in attempt […]

Read more

Sealy Posturepedic South Court Plush European Pillowtop Mattress Warranty Problem.

Marc writes: Hi Pete,  I have a Sealy Posturepedic South Court Plush European Pillowtop, queen sized mattress, purchased in 2010.  I contacted Sealy about a warranty claim, which they are accepting, and will offer me a new mattress. They are telling me the comparable model series is […]

Read more

Stearns and Foster Mattress Warranty Information.

Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for.  You explained to me that firm is the way […]

Read more

Simmons Beautyrest Annapolis Place Pillowtop Mattress Warranty Problem.

Ginny writes: Hi Pete, We bought a Simmons Beautyrest World Class Annapolis Place Pillowtop King size set on 3/12/13. We sleep in two sunken valleys with a big hump in between & wake with back aches & leg aches everyday. Will Simmons warranty work on this mattress? What kind […]

Read more

A Stain on My Serta i-Comfort Mattress Voided the Warranty.

Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]

Read more

Mattress Warranty Exchange Problems.

Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress.  But, I cannot find a replacement at the store.  I have a large mattress credit at a furniture store that does not have the mattress I want.  Any suggestions?  AnitaHi Anita, First, contact the mattress manufacturer and explain this […]

Read more

Sealy Posturepedic plush pillowtop mattress warranty exchange.

Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much.   We recently did a warranty exchange and were given a prorated amount to put towards a new bed.   On the salesman’s recommendation […]

Read more