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Archive for the Warranty Issues Category

Mattress Warranty Void Due to Stain.

Robert writes: Hi Pete, Can you recommend a way to clean stains from a mattress. I have a Simmons Hybrid memory foam top mattress with some yellowish sweat stains. I’m trying to return this mattress because of the deep body impression that has formed. They are fighting me on the […]

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Mattress Warranty Claim and Inspection.

Ryan writes: Hi Pete, I have gone through 3 mattresses, that dip in the middle, in the last year.  I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft.  My gf has a really firm one that I […]

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Questions about Simmons Beautyrest Mattress Warranty and a Futon Mattress.

Annette writes: Wow, Pete! I am I happy to have found you!  I think you are just the right entity to help me….   I have a Simmons Beautyrest mattress that just had a spring pop through, ( at the edge of the mattress).   The tag is still attached […]

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Body Impressions with a Serta Pillowtop Mattress in Less Than a Year.

Jimmy writes: Hi Pete, I bought a Serta pillowtop mattress from Ashley Furniture, two years ago. I bought a floor model on sale.  In less than a year it started developing body impressions on each sides.  I am a big guy, but my wife is petite, and both […]

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Mattress Firm Has Declared Bankruptcy.

Jules writes: Hi Pete, I just bought a mattress from Mattress Firm. Now, I see that they’ve declared bankruptcy. What’s going on? Will my warranty still be in effect? Thanks, Jules Hi Jules, It was only a matter of time. They expanded way to quickly…buying up smaller […]

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Mattress Warranty Problem.

Fergie writes: Cheers, Pete. I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house. The manufacture will not deal with problem or respond to correspondence. What can I do about this warranty claim? Thanks, Fergie Hi […]

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Simmons Beautyrest Mattress Warranty Claim Information.

David writes: Hi Pete, I have a Simmons Beautyrest mattress that is several years old. I need to initiate a warranty claim, but the store where I bought it, is no longer in business. Can you help me get this started? Thanks, David Hi David, Here is […]

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Stearns and Foster Mattress Warranty is Void without the original receipt.

Jenlu writes: Good morning Pete, In searching the Internet for information on my mattress, I came across an email with your information.  I bought a Stearns and Foster mattress from a store in Charleston South Carolina that is no longer in business.  It was manufactured in January, […]

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Mattress Warranty Issue, Buying a Floor Sample.

Andy writes: Hello Pete, I am currently shopping for a new bed set and the sales person offered to lessen the price by selling me a floor model box spring. How safe and practical is this?  How likely will the boxspring live compared to the new mattress?  Any […]

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Stearns and Foster Warranty Exchange Equivalent Mattress.

Hi Peter, Sorry to bombard you with questions, but you really do seem to be the “EXPERT!”   I don’t feel like I’m being misled or lied to when I get information from you.   Initially our retailer tried very hard turn our warranty claim into a second […]

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How Do I deal with a Toxic Sealy Posturepedic Mattress?

Jess writes: Hi Pete, I recently purchased a Sealy Posturepedic mattress from Macy’s.  When it arrived, the delivery team removed the plastic and there was a potent nauseating synthetic smell.  The smell was so strong that we had to open our windows for a few days in attempt […]

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Sealy Posturepedic South Court Plush European Pillowtop Mattress Warranty Problem.

Marc writes: Hi Pete,  I have a Sealy Posturepedic South Court Plush European Pillowtop, queen sized mattress, purchased in 2010.  I contacted Sealy about a warranty claim, which they are accepting, and will offer me a new mattress. They are telling me the comparable model series is […]

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Stearns and Foster Mattress Warranty Information.

Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for.  You explained to me that firm is the way […]

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Simmons Beautyrest Annapolis Place Pillowtop Mattress Warranty Problem.

Ginny writes: Hi Pete, We bought a Simmons Beautyrest World Class Annapolis Place Pillowtop King size set on 3/12/13. We sleep in two sunken valleys with a big hump in between & wake with back aches & leg aches everyday. Will Simmons warranty work on this mattress? What kind […]

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A Stain on My Serta i-Comfort Mattress Voided the Warranty.

Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]

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Mattress Warranty Exchange Problems.

Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress.  But, I cannot find a replacement at the store.  I have a large mattress credit at a furniture store that does not have the mattress I want.  Any suggestions?  AnitaHi Anita, First, contact the mattress manufacturer and explain this […]

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Sealy Posturepedic plush pillowtop mattress warranty exchange.

Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much.   We recently did a warranty exchange and were given a prorated amount to put towards a new bed.   On the salesman’s recommendation […]

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Sagging Simmons Beauty Sleep Bartlett Pillowtop.

Joe writes: Hello & Happy New Year! We need an opinion from The Mattress Expert…we bought the Simmons Beauty Sleep Bartlett pillow-top mattress in August 2013. I weight 165, my wide 135, so it seems it is sagging a bit more than it should.  Based on the photo, can […]

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Mattress Warranty Claim & Inspection.

Ryan writes: I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy […]

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S&F Ingrid Pillowtop Clearance Mattress.

Jim writes: Hi Pete, I have purchased and Ingrid Firm Pillowtop from a local dealer.  He delivered A Shayla which i did not like. I asked him to take it back, which he did. After doing research i found a website that gave great specs and also […]

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Mattress Warranty with an Old Boxspring.

Steve writes: If I've already got a high-quality box (albeit 10 years old), why buy anything but a replacement mattress?  What is the lifespan for a decent box?  Does it affect the warranty of the new mattress?  Thanks, Steve     Hi Steve, While not as noticeable as a […]

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Simmons Beautyrest Warranty Issue, sagging mattress.

Sachia writes: Hey, I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho. Well Simmons has agreed to allow me to pick one of their mattresses and […]

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High Quality Mattress you can flip. Therapedic Cameo Plush Two-sided

Frank writes: Hi Pete, I wrote you yesterday about my Spring Air mattress. Thank you for your quick and thorough response. You advised me to register a complaint with my retailer. Unfortunately, my mattress does have a perspiration stain from me sleeping on it without any covers. […]

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Spring Air Mattress gone bad. Back, Shoulder & Hip Pain.

Frank Writes: I recently found your site, and am very appreciative of the advice you  give concerning mattress selection.  I recently purchased a Spring Air  mattress, less than 18 months ago. About a month and a half ago, I heard  a couple of the springs inside "pop", […]

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Kingsdown Warranty Claim Denied.

  Albert writes:  I’m responding because of a blog that asked about a denied claim on 1.25  inch indentation. What is the best thing to do when a claim is denied? My indentation is 1.5″ on one side. A picture was taken as proof! They  are claiming […]

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