Ken writes: Hi Pete, I have a Simmons Beautyrest, Pacific Series mattress, that I bought from Sleep Train, in 2013. It already has body impressions, and the edge is sagging and slanted. I’ve been in contact with the company that bought Sleep Train. They’re happy to sell […]
Read more →Holly writes: Hi Pete, I love your site. It is really helpful. We have a Rose Cloud Stearns and Foster that was made around 2000. We love it. It’s the best mattress we’ve ever had. However, it’s a queen and my husband is 6’3″ so it was […]
Read more →Robert writes: Hi Pete, Can you recommend a way to clean stains from a mattress. I have a Simmons Hybrid memory foam top mattress with some yellowish sweat stains. I’m trying to return this mattress because of the deep body impression that has formed. They are fighting me on the […]
Read more →Ryan writes: Hi Pete, I have gone through 3 mattresses, that dip in the middle, in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft. My gf has a really firm one that I […]
Read more →Annette writes: Wow, Pete! I am I happy to have found you! I think you are just the right entity to help me…. I have a Simmons Beautyrest mattress that just had a spring pop through, ( at the edge of the mattress). The tag is still attached […]
Read more →Jimmy writes: Hi Pete, I bought a Serta pillowtop mattress from Ashley Furniture, two years ago. I bought a floor model on sale. In less than a year it started developing body impressions on each sides. I am a big guy, but my wife is petite, and both […]
Read more →Jules writes: Hi Pete, I just bought a mattress from Mattress Firm. Now, I see that they’ve declared bankruptcy. What’s going on? Will my warranty still be in effect? Thanks, Jules Hi Jules, It was only a matter of time. They expanded way to quickly…buying up smaller […]
Read more →Fergie writes: Cheers, Pete. I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house. The manufacture will not deal with problem or respond to correspondence. What can I do about this warranty claim? Thanks, Fergie Hi […]
Read more →David writes: Hi Pete, I have a Simmons Beautyrest mattress that is several years old. I need to initiate a warranty claim, but the store where I bought it, is no longer in business. Can you help me get this started? Thanks, David Hi David, Here is […]
Read more →Jenlu writes: Good morning Pete, In searching the Internet for information on my mattress, I came across an email with your information. I bought a Stearns and Foster mattress from a store in Charleston South Carolina that is no longer in business. It was manufactured in January, […]
Read more →Hi Peter, Sorry to bombard you with questions, but you really do seem to be the “EXPERT!” I don’t feel like I’m being misled or lied to when I get information from you. Initially our retailer tried very hard turn our warranty claim into a second […]
Read more →Jess writes: Hi Pete, I recently purchased a Sealy Posturepedic mattress from Macy’s. When it arrived, the delivery team removed the plastic and there was a potent nauseating synthetic smell. The smell was so strong that we had to open our windows for a few days in attempt […]
Read more →Marc writes: Hi Pete, I have a Sealy Posturepedic South Court Plush European Pillowtop, queen sized mattress, purchased in 2010. I contacted Sealy about a warranty claim, which they are accepting, and will offer me a new mattress. They are telling me the comparable model series is […]
Read more →Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for. You explained to me that firm is the way […]
Read more →Ginny writes: Hi Pete, We bought a Simmons Beautyrest World Class Annapolis Place Pillowtop King size set on 3/12/13. We sleep in two sunken valleys with a big hump in between & wake with back aches & leg aches everyday. Will Simmons warranty work on this mattress? What kind […]
Read more →Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]
Read more →Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress. But, I cannot find a replacement at the store. I have a large mattress credit at a furniture store that does not have the mattress I want. Any suggestions? AnitaHi Anita, First, contact the mattress manufacturer and explain this […]
Read more →Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much. We recently did a warranty exchange and were given a prorated amount to put towards a new bed. On the salesman’s recommendation […]
Read more →Ryan writes: I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy […]
Read more →Jim writes: Hi Pete, I have purchased and Ingrid Firm Pillowtop from a local dealer. He delivered A Shayla which i did not like. I asked him to take it back, which he did. After doing research i found a website that gave great specs and also […]
Read more →Steve writes: If I've already got a high-quality box (albeit 10 years old), why buy anything but a replacement mattress? What is the lifespan for a decent box? Does it affect the warranty of the new mattress? Thanks, Steve Hi Steve, While not as noticeable as a […]
Read more →Sachia writes: Hey, I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho. Well Simmons has agreed to allow me to pick one of their mattresses and […]
Read more →Frank writes: Hi Pete, I wrote you yesterday about my Spring Air mattress. Thank you for your quick and thorough response. You advised me to register a complaint with my retailer. Unfortunately, my mattress does have a perspiration stain from me sleeping on it without any covers. […]
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