Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]
Read more →Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress. But, I cannot find a replacement at the store. I have a large mattress credit at a furniture store that does not have the mattress I want. Any suggestions? AnitaHi Anita, First, contact the mattress manufacturer and explain this […]
Read more →Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much. We recently did a warranty exchange and were given a prorated amount to put towards a new bed. On the salesman’s recommendation […]
Read more →Ryan writes: I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy […]
Read more →Jim writes: Hi Pete, I have purchased and Ingrid Firm Pillowtop from a local dealer. He delivered A Shayla which i did not like. I asked him to take it back, which he did. After doing research i found a website that gave great specs and also […]
Read more →Steve writes: If I've already got a high-quality box (albeit 10 years old), why buy anything but a replacement mattress? What is the lifespan for a decent box? Does it affect the warranty of the new mattress? Thanks, Steve Hi Steve, While not as noticeable as a […]
Read more →Sachia writes: Hey, I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho. Well Simmons has agreed to allow me to pick one of their mattresses and […]
Read more →Frank writes: Hi Pete, I wrote you yesterday about my Spring Air mattress. Thank you for your quick and thorough response. You advised me to register a complaint with my retailer. Unfortunately, my mattress does have a perspiration stain from me sleeping on it without any covers. […]
Read more →Frank Writes: I recently found your site, and am very appreciative of the advice you give concerning mattress selection. I recently purchased a Spring Air mattress, less than 18 months ago. About a month and a half ago, I heard a couple of the springs inside "pop", […]
Read more →Albert writes: I’m responding because of a blog that asked about a denied claim on 1.25 inch indentation. What is the best thing to do when a claim is denied? My indentation is 1.5″ on one side. A picture was taken as proof! They are claiming […]
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