Fergie writes: Cheers, Pete. I purchased a quality mattress from a UK manufacturer in 2013 which is faulty.. confirmed by seller on visit to my house. The manufacture will not deal with problem or respond to correspondence. What can I do about this warranty claim? Thanks, Fergie Hi […]
Read more →David writes: Hi Pete, I have a Simmons Beautyrest mattress that is several years old. I need to initiate a warranty claim, but the store where I bought it, is no longer in business. Can you help me get this started? Thanks, David Hi David, Here is […]
Read more →Jenlu writes: Good morning Pete, In searching the Internet for information on my mattress, I came across an email with your information. I bought a Stearns and Foster mattress from a store in Charleston South Carolina that is no longer in business. It was manufactured in January, […]
Read more →Hi Peter, Sorry to bombard you with questions, but you really do seem to be the “EXPERT!” I don’t feel like I’m being misled or lied to when I get information from you. Initially our retailer tried very hard turn our warranty claim into a second […]
Read more →Jess writes: Hi Pete, I recently purchased a Sealy Posturepedic mattress from Macy’s. When it arrived, the delivery team removed the plastic and there was a potent nauseating synthetic smell. The smell was so strong that we had to open our windows for a few days in attempt […]
Read more →Marc writes: Hi Pete, I have a Sealy Posturepedic South Court Plush European Pillowtop, queen sized mattress, purchased in 2010. I contacted Sealy about a warranty claim, which they are accepting, and will offer me a new mattress. They are telling me the comparable model series is […]
Read more →Ellen writes: Hi Pete, In 2011, I had emailed you for advice on a new mattress. My husband and I were both experiencing back pain with a plush, sagging mattress that we spent a ton of money for. You explained to me that firm is the way […]
Read more →Ginny writes: Hi Pete, We bought a Simmons Beautyrest World Class Annapolis Place Pillowtop King size set on 3/12/13. We sleep in two sunken valleys with a big hump in between & wake with back aches & leg aches everyday. Will Simmons warranty work on this mattress? What kind […]
Read more →Will writes: Hi Pete, I have a Serta i-Comfort Mattress. It has developed a sizable sag in only a year’s time. The store, where I bought it, sent someone to inspect it but was told that the warranty was void, due to a small stain on the […]
Read more →Anita writes: Hi Pete, I got a warranty exchange authorization for a replacement mattress. But, I cannot find a replacement at the store. I have a large mattress credit at a furniture store that does not have the mattress I want. Any suggestions? AnitaHi Anita, First, contact the mattress manufacturer and explain this […]
Read more →Kim writes: Hi Pete, We had a Sealy Posturepedic plush pillowtop mattress that we loved – but it started sagging terribly and creaked too much. We recently did a warranty exchange and were given a prorated amount to put towards a new bed. On the salesman’s recommendation […]
Read more →Ryan writes: I have gone through 3 mattresses that dip in the middle in the last year. I am 5’11 side/stomach sleeper. I often sit on my bed and watch tv. I do not mind firm or soft my gf has a really firm one I enjoy […]
Read more →Jim writes: Hi Pete, I have purchased and Ingrid Firm Pillowtop from a local dealer. He delivered A Shayla which i did not like. I asked him to take it back, which he did. After doing research i found a website that gave great specs and also […]
Read more →Steve writes: If I've already got a high-quality box (albeit 10 years old), why buy anything but a replacement mattress? What is the lifespan for a decent box? Does it affect the warranty of the new mattress? Thanks, Steve Hi Steve, While not as noticeable as a […]
Read more →Sachia writes: Hey, I have a quick question. I have a Coronado Dual Comfort Beautrest Simmons mattress that I purchased 9 years ago and its been sagging a lot. Gives a great sleep tho. Well Simmons has agreed to allow me to pick one of their mattresses and […]
Read more →Frank writes: Hi Pete, I wrote you yesterday about my Spring Air mattress. Thank you for your quick and thorough response. You advised me to register a complaint with my retailer. Unfortunately, my mattress does have a perspiration stain from me sleeping on it without any covers. […]
Read more →Frank Writes: I recently found your site, and am very appreciative of the advice you give concerning mattress selection. I recently purchased a Spring Air mattress, less than 18 months ago. About a month and a half ago, I heard a couple of the springs inside "pop", […]
Read more →Albert writes: I’m responding because of a blog that asked about a denied claim on 1.25 inch indentation. What is the best thing to do when a claim is denied? My indentation is 1.5″ on one side. A picture was taken as proof! They are claiming […]
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