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Glideaway Adjustable Bed Bases Warranty

Glideaway Premium Comfort Base
®
Twenty Year Limited Warranty
1022.C
Glideaway Sleep Products (“Glideaway”) warrants to the original consumer purchaser that the motorized bed
frame, motorized bed foundation and adjustable bed (hereinafter referred to as “adjustable bed” or “adjustable
beds”) are free from defects in workmanship and material as provided herein. To the extent permitted by law,
this Limited Warranty is not transferable and coverage terminates if the original consumer purchaser
(“purchaser”) sells or otherwise transfers the product.
If you wish to make a claim
You must contact the Glideaway dealer from whom the product was purchased, or if not available, Glideaway 1
855 581-3095 within thirty days of discovery of the problem with the serial number and the original sale receipt
which identifies the date of purchase. Any information or materials to be returned upon authorization should be
sent to Glideaway at 8226 Lackland Road, St. Louis, MO 63114.
What we will do
Year 1: Full coverage parts and labor warranty
This adjustable bed is warranted against defects in the
workmanship or materials for a period of up to one (1) year from the date of purchase for adjustable beds
bought new and for up to one (1) year from the date of manufacture for those beds that were originally floor
samples. Glideaway will send replacement parts (at no cost to the purchaser) for any defective adjustable bed
part to the purchaser, and Glideaway will pay all pre-authorized labor and transportation costs associated with
the repair or replacement of any parts which Glideaway determines to be defective. This one (1) year warranty
shall not apply if purchaser does not return any and all defective parts to Glideaway within 15 days of
purchaser’s receiving of replacement part(s).
Years 2 and 3: Full coverage of parts only warranty
If the defect occurs in the second or third year
following purchase for adjustable beds bought new and following the date of manufacture for adjustable beds
that were originally floor samples, Glideaway will offer replacement parts (upon terms and conditions set forth
in this paragraph) for any mechanical adjustable bed part found to be defective or malfunctioning. This limited
warranty shall not apply if purchaser does not return any and all defective or malfunctioning parts to Glideaway
within 15 days of purchaser’s receipt of replacement parts. To the extent permitted by law, the purchaser shall
bear all service, transportation, labor, shipping and handling costs related to the delivery and/or replacement of
the defective or malfunctioning parts.
Years 4 through 20: Prorated coverage of non-electrical parts only warranty
If the defect occurs in the
fourth through twentieth year following purchase for adjustable beds bought new and following the date of
manufacture for adjustable beds that were originally floor samples, Glideaway will offer replacement parts
(upon terms and conditions set forth below) for any mechanical adjustable bed part found to be defective or
malfunctioning. Electronics, electrical components, massage motors and lift motors are excluded. Purchaser
shall pay 1/17
th
of the then current replacement cost of the defective part multiplied by the number of years past
the third year the purchaser has owned the adjustable bed for those beds bought new or multiplied by the
number of years past the third year the purchaser has owned the adjustable bed since the adjustable bed was
manufactured for those adjustable beds which were floor samples. Glideaway shall bear the remainder of the
cost of the replacement part. This limited warranty shall not apply if purchaser does not return any and all
defective parts to Glideaway within 15 days of purchaser’s receipt of replacement parts. To the extent
permitted by law, the purchaser shall bear all service, transportation, labor, shipping and handling costs related
to the delivery and/or replacement of the defective or malfunctioning parts.
This limited warranty does not cover or apply to
This Limited Warranty does not apply: (a) to any damage caused to the adjustable bed by the purchaser; (b) if
there has been any unauthorized repair or replacement of the adjustable bed or parts; (c) if the adjustable bed
has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or
otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the
Owner’s Manual, this limited warranty, and any other applicable document published or approved by
Glideaway; (d) in relation to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers
(also known as retailers or resellers); (e) if there has been any unnecessary service calls, including costs for in-
home service calls solely for the purpose of educating the purchaser about the adjustable bed and/or for finding
an unsatisfactory power connection; (f) if the recommended weight restrictions (Twin/TXL/Split Queen/Split
CA King: 400 pounds/ 181 kilograms, Full/FXL: 500 Pounds/ 227 kilograms, Queen: 600 Pounds/ 272
kilograms) and guidelines for proper distribution of weight as stated in the Owner’s Manual are not followed;
(g) for adjustable beds used in commercial type settings, such as but not limited to dormitories, hotels and
rentals.
Additional terms and conditions
No reimbursement will be made to the purchaser for the inconvenience, removal, installation, setup time, lack
of use, shipping, or any other costs or expenses not covered by this limited warranty. Glideaway holds no
responsibility for in-home service on adjustable beds. Purchaser should contact their dealer for any terms and
conditions relating to purchaser’s in-home service if any.
Removal of product tag shall void warranty. The product tag has both the model and serial numbers, which
serves as a means of identification to establish one’s warranty rights. It is attached to the metal substructure
visible when one lifts the head of the base.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY REPLACES ALL
OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESSED, IMPLIED
OR LEGAL ARISING FROM STATUTE COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE
INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLITY, DURABILITY,
QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NO ONE IS AUTHORIZED TO
ASSUME OR UNDERTAKE FOR GLIDEAWAY OTHER LIABILITY IN CONNECTION WITH THE
SALE OF THE PRODUCT. GLIDEAWAY SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER
DIRECT, INDIRECT OR CONSEQUENTIAL OR ANY OTHER DAMAGES OF WHATEVER KIND,
INCLUDING PERSONAL INJURIES OR DAMAGE TO PROPERTY, EXCEPT AS PROVIDED HEREIN.
This warranty is made by Glideaway and is not made by or on behalf of its distributors, retailers or any other
party. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages
or the exclusion of implied warranties or the limitation on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or province to province. To the extent that the provisions of any
applicable legislation expressly replaced, eliminate, amend, extend, or prohibit any term or terms contained in
this warranty, such term or terms shall be accordingly replaced, eliminated, amended or extended, as the case
may be, in accordance with such legislation.
1022.C

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